Refund policy

Last updated: 27 December 2025

At ORDERINU, your satisfaction is important to us. This Return & Refund Policy explains when and how returns, refunds, and exchanges are handled so you can shop with confidence.

1. Return Eligibility

You may be eligible to return a product if:

  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging
  • The return request is submitted within the specified return timeframe
  • Proof of purchase (order number or receipt) is provided

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

  • Return requests must be submitted within [7–14 days] of receiving your order.
  • Requests submitted after this period may not be eligible for return or refund.

3. Refund Process and Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds are typically completed within [5–10 business days], depending on your payment provider.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • We offer exchanges for defective, damaged, or incorrect items, subject to availability.
  • If the replacement item is unavailable, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Please contact us within [48 hours] of delivery
  • Include clear photos or videos of the item and packaging
  • We will arrange a replacement or refund at no additional cost

Customer satisfaction is our priority, and we will work quickly to resolve such issues.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or non-returnable
  • Gift cards
  • Digital products or downloadable items
  • Items damaged due to misuse or normal wear and tear

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Shipping fees are non-refundable.
  • We recommend using a trackable shipping service for returns, as ORDERINU is not responsible for items lost during return transit.

8. Cancellation Policy

  • Orders may only be canceled before they are processed or shipped.
  • Once an order has been dispatched, it cannot be canceled and must follow the return process.